Change Recruitment are currently working with a well respected claims management business who are looking for Subsidence Specialist to join the business to look after a portfolio of Subsidence claims.
This role will involve making accurate and timely decisions (including signing off all subsidence reports and validations prior to issuing to clients) and producing project plans for all claims to achieve the optimum balance of cost, time and customer satisfaction. This role will also be key in the development of proactive processes in the Subsidence team, including the implementation into the business and staff training. This role is the technical point of referral for the Subsidence Team and will involve true innovative input to the future of the subsidence service.
Responsibilities:
- To develop and train the Claim Managers and Administrator to competent Claim Management level, so that they can fully understand and run a subsidence claim from cradle to grave (including preparation of SI/Arb/CCTV/Monitoring/Arb instructions and their interpretation), with minimal support.
- To review Inspectors/surveyor findings, and produce a technical report, with clear thought process, diagnosis, and recommendations in line with policy coverage and client philosophies provided.
- To be able to draw up a clear and accurate repair specification and deal with VO in line with policy coverage.
- To take ownership for and manage all technical aspects of the subsidence claim management process.
- To take the final decision on the accuracy of all validation reports and develop the project management plan for all valid claims
- To motivate and help develop the team and lead by example.
- Be a key part in the building of excellent client and supplier relationships
- To complete regular process and WIP reviews with the team and to manage resulting issues.
- To be involved in the review and understanding of MI reports and to assist with improvements where required.
- To ensure that the team comply with the process and best practice requirements
- To manage the technical aspect of any complaints in accordance with the agreed escalation process.
- To work with the Subsidence Management Team to design and deliver strategy and process developments, including training to staff as required
Qualifications and Experience:
- Candidates require recognised engineering qualification and chartered accreditation.
- Previous high level Customer Service experience
- Deep knowledge and extensive experience of the principals involved in the construction, repair and maintenance of domestic buildings is essential, within the subsidence area
- CII Qualified to Cert CII level – highly desirable but not essential
This role offers a competitive salary consummate with experience and a car allowance. The role will be home based and hours of work are flexible in this role and the hours may differ from week to week according to business needs - 37.5 hours per week as a minimum.
Please get in touch if you would like to discuss this role in more detail.
Change Recruitment Services Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.