A fantastic opportunity has arisen for a Sales & Customer Service Advisor to join our client in Minehead on a permanent basis.
Reporting into the Sales Office Manager, you will be working as part of a small team you will be the key contact for new and existing customers. As the new Sales & Customer Service Advisor, you will be responsible for processing and managing multiple orders whilst delivering and exceptional level of customer service to both new and existing customers.
Key responsibilities of the role will include:
· Answering incoming sales calls and customer enquiries via phone, ticketing system and email
· Providing a prompt and efficient response to maximise company sales
· Processing and managing customer orders received through a variety of sales channels including B2B orders
· Providing quotations and proforma invoices to customers and follow up to obtain feedback and maximise sales
· Dealing with shipping cost enquiries for non-standard postcodes / bulk product / express orders and feeding this information to customers in a timely manner
· Checking accuracy of sales order acknowledgements sent through from suppliers and advising suppliers of any corrections to be made
· Advising customers of future delivery dates and when appropriate to ensure someone is on site to accept delivery and that there are no delivery restrictions to achieve a smooth delivery process for the customer and supplier
· Providing a high level of technical information to customers
· Providing excellent aftersales care to customers
· Sales administration to facilitate the above tasks
· Other duties and projects as required by the management team
In return, our client is offering a competitive salary of £18,500 working Monday to Friday (08:30 – 17:00). Our client offers 20 days annual leave plus bank holidays and free onsite parking.
Change Recruitment Services (Taunton) Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.