A fantastic opportunity has arisen for a Customer Service professional to join a leading Taunton based business on a permanent basis as part of their night-shift team.
Working 8pm – 8am on a 4 on 4 off rota system, you will be responsible for dealing with new insurance claims for emergency calls received outside of standard office hours. This will include assessing whether a contractor should be deployed or not.
Key responsibilities of the role will include:
· Taking inbound calls and making outgoing calls from third parties and ensure excellent customer service is provided
· Logging claims and actioning new instructions received in a timely way to ensure targets and service level agreements are met
· Ensure costs are negotiated before deploying emergency contractors and the correct rates are used for the time of day
· Pursuing suppliers to ensure their compliance to company service level agreements
· Provide administrative support to the day time teams
You will bring with you a strong background in Customer Service. Experience of operating within the Insurance industry is preferred, however not essential as full training will be provided.
Our client is offering a competitive salary and excellent benefits package.
For more information on this fantastic opportunity, please submit your details now.
Change Recruitment Services (Taunton) Limited provides services as an Agency and an Employment Business, and is committed to equal opportunities for all candidates.